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Thursday, April 19 2012 1/2 Day Workshop
9 am - 12 pm Lunch to follow
Geordie Raines : The Turnaround Interview
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The Turnaround Interview
Solve the Manager’s Toughest “People” Problem. Lateness, overstaying breaks, negative attitude, minor policy and procedure violations…using conventional discipline to fix these minor problems can poison the workplace culture. But ignoring those problems leads to bigger issues. This 1/2 day event offers an interactive, innovative method to resolve bad habits in otherwise GOOD employees.
Topics include:
- Why even good people get defensive about bad work habits
- How defensive tactics learned in childhood get used and perfected in the workplace
- How to recognize and work around the four “families” of defensive reactions
- How to use body language and voice to keep control of the meeting
- How to appeal to personal pride in order to get genuine employee commitment to change, and more!
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